Refund Policy

Ready to request a refund? Use the self-serve refund form — we email a confirmation link first; if your latest charge is within 7 days, confirming refunds automatically.

This policy applies to Insidr Pro subscription charges processed through Stripe. It does not replace rights you may have under Australian Consumer Law that cannot be excluded.

1. 7-day refund window

One automatic refund per billing email — after that, refund requests need manual review.

If you request a refund within 7 days of a charge via our self-serve refund page, we email a confirmation link to that billing address. After you confirm, we refund that charge in full and revoke Pro access immediately.

We do not currently offer pro-rated refunds after day 7 of a billing period. Cancel anytime; without a refund you keep Pro access until the period ends.

2. How to cancel (without a refund)

Cancel future renewals via Manage subscription (Stripe Customer Portal) when you are signed in as Pro, or from the outside-window message on the refund page. Cancellation is not the same as a refund: canceling stops the next charge; a refund reverses a charge already made.

3. After 7 days

Charges older than 7 days are generally non-refundable via self-serve, except where the law requires otherwise (for example, if the Service was not provided with acceptable quality). Failed or duplicate charges should be reported promptly.

4. Processing

Approved refunds go back to the original payment method via Stripe. Timing depends on Stripe and your bank (typically 3–5 business days).

5. Manual review

Repeat refund requests and rare Stripe lookup failures need a human. Check the FAQ first, then email support@insidr.so if you still need help.